aol com mail

Spent hours in the Verizon Wireless and they can not figure it out. And AOL mail works well even nothing, yesterday and today. It shows that I have a new e-mail icon, but when you go to the inbox because they do not appear. Make sure that Verizon Wireless and all of the information was correct direction, but still does not work. We thought it kind of issue-mail America Online, but I am getting messages on my e-mail on my computer. Anyone think it a software on my phone, or something of that with America Online?